You or someone you love has received a terminal or life-altering medical diagnosis.

You’ve been to the doctors; you’ve had all the tests. Now what?

Breathe!

Hearing the news that your health or the health of a loved one has changed from cure to care can be a frightening time. You probably have many questions. It’s hard to take it in and process it all. It’s difficult to know what to do, and to figure out what you need and where to turn.

Reach Out.

Call our Program Coordinator at 613-406-7020 or 343-262-0902, email info@hhnl.ca or fax 343-809-0888. You will get a call or email within two business days to set up an appointment to discuss how best to support you. Our Program Coordinator will come and meet with you and the people who support you and help you to develop a plan that suits you. We will come to wherever your home is — in your private home, long-term care home, a care facility or hospital.

All services are confidential and free of charge.

We are committed to help make every moment matter for you and your loved ones.

We can help through:

Assessment.

When our Program Coordinator sits down with you, your caregiver and/or family, they will listen first. This is your opportunity to “let it all out.” All of your fears, all of your challenges. This process usually includes a discussion around Advance Care Planning. This is to ensure that your wishes are known to your family, and alternate decision makers are in place should you be unable to make your own decisions.

Advocacy.

Once our Program Coordinator has a handle on your situation, they will guide you through the system. It seems like a maze when you first encounter these situations, but we’re experts. We’ll help you figure out where to get help or practical items. Some examples are: cleaning, food delivery, furniture, mobility aids and medical devices, and referral to the Lanark County Community Paramedicine program.

Visiting Volunteer.

If you choose to sign up for our Visiting Volunteer program our Program Coordinator will match you with one of our specially trained volunteers. Your needs and wishes will be the most important consideration when planning what you want from this relationship. Some clients choose to simply sit quietly. Others find music, crafts or playing cards therapeutic. We’ll offer suggestions, but the bottom line is, it’s up to you.

Caregiver Support.

We’re “there” for you, too. Everything we offer our clients — Assessment, Advocacy and someone to talk to — are available to caregivers as well. We also organize Practical Caregiver Training courses on a regular basis, and assist with finding the supports that you may need. The Caregiver can also be our primary client. Learn about our Caregiver Support Group.

Self-Directed Support.

• Drop in to one of our satellite offices (hhnl.ca/contact-us/), call 613-406-7020 or 343-262-0902, email info@hhnl.ca or fax 343-809-0888.
• Local libraries have a collection of relevant books (https://hhnl.ca/resources) and other information
• Check our website for Public Education events and links to local and online resources and information about Advance Care Planning at https://hhnl.ca/public-education-events/

See also information about our new program, Nav-CARE